The Account Manager Customer Service has the task of delivering the service portfolio to ABB customers within the Robotics & Discrete Automation in Service & Digital Platform, helping to drive sales volumes and margins across the Service product portfolio and regularly updating the database with changes made on site. This position will be responsible for managing the NE Region: NY, NJ, MA, ME, CT, VT, NH, RI, DE, and PA. In this role, you will be responsible for generating service sales opportunities and secures profitable sales within the designated areas. Also, focusing on Installed Base (IB) penetration and selling the entire service product portfolio in collaboration with other ABB service units. Building long term customer relationships and ensure immediate response to specific customer needs and issues.

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Director Of Customer Service Sales

• Penetrate into IB, promoting various upgrades, retrofit and value add solutions to the benefit of the customers and ABB
• Understand the channel strategy and the establishment of related prices and prepares sales plan, reviews them and proposes recovery plans when needed
• Utilize IB database to understand the existing IB and identify and develop sales opportunities for service products and solutions to penetrate the existing IB or new IBs in the market
• Focus on the entire service portfolio to secure profit for assigned business/product groups
• Generate service sales leads and develops new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios
• Sell entire service product portfolio to expand ABB footprint in the designated areas
• Act as a marketer/salesperson of ABB's service products and solutions during marketing activities (campaigns, trade fairs, exhibitions, conferences, customer meetings)
• Translate the needs of customer into relevant ABB Service offerings and solutions
• Establish long term customer relationships by understanding their requirements and applicable regulations and by demonstrating in depth technical service product/solutions knowledge to promote Life Cycle Management (LCM)
• Document customer feedback and ensures customer satisfaction throughout the sales process
• Update IB in the Service database regularly with the changes made at site
• Contribute to risk assessments related to price and quality
• Register required information into the appropriate customer database
• Plan and perform the right number of weekly sales visits and report them on CRM (Customer Relationship Management)
• Report leads/opportunities, manage and update pipeline in CRM
• Update and monitor sales proposals and tenders and follow up on proposal statistics
• Communicate contract details in accordance with ABB offering and strategy and manages administrative sales processes

• Bachelor's degree preferably in Marketing, Sales or Engineering field with minimum of 8 years of experience in support sales, sales, proposals/quotes, account management or customer support OR High School Diploma or GED with minimum of 10 years experience in support sales, sales, proposals/quotes, account management or customer support
• Occupational Health and Safety (OHS)
• Technical support and services
• Process improvement and optimization
• Data Management
• Portfolio Management
• General Sales Practices
• Marketing, Sales and Product Management/Customer Centricity
• Candidates must already have a work authorization that would permit them to work for ABB in the US

• Retirement plan
• Life insurance
• Disability insurance
• Wellbeing program
• Healthcare plan

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world's leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $74,900 and $139,100 annually and is bonus eligible. myBenefitsABB.com