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Welcomes guests to create a favorable impression of restaurant. Strives to ensure service is prompt and courteous, while meeting customer's meal expectations. Escorts patrons to tables and provides menus. Books dining reservations and arranges parties or special services for diners.

• Receives and records dining reservations via the telephone.
• Ensures the proper setup of dining and service areas.
• Politely request guests wait in waiting area if no table is available.
• Ensures neatness and cleanliness of stations. Maintains clean and organized tables and work area.
• Presents menus and makes recommendations, learns all menus and specials.
• Assists room service staff when needed.
• Checks guests in and out of hotel suites.
• Helps guests with luggage.
• Serves breakfast to overnight guests.
• Manages event related work including setting up tables and assisting in maintaining both exterior and interior of the restaurant.
• Resolves guests' concerns in a prompt manner.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• High School diploma/GED and 1+ years' customer service experience in the hospitality industry, preferred.
• Strong time management skills.
• Customer serviced focused, team player with a willingness to help other employees when needed.
• Must be able to work a flexible schedule, including weekend and evening shifts.
• Ability to work 6+ hour shifts with long periods of walking and standing.
• Ability to work well with others in fast paced, dynamic environment.
• Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Noise level in the work environment is usually moderate.
• The majority of the time is spent in a hot environment.
• Occasionally lift and/or move up to 40 pounds.
• Frequently required to bend, twist walk and stand for long periods of time; use hands to reach or feel, and talk or hear

EEO/AA Information

Smithfield is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.

If you are an individual with a disability and would like to request a reasonable accommodation for any part of the employment selection process, please call us at 757-357-1595.